At Outdoor Realm, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund and returns process. Please review the following policy to understand your options and responsibilities.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return must be requested within 30 days of the delivery date.
- Proof of purchase (e.g., order number or receipt) is required.
Certain items are non-returnable for health and safety reasons, including:
- Personalized or custom-made products
- Items marked as “final sale”
- Products that have been used, damaged, or altered
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@outdoorrealm.store or call +1 (859) 287-6999 to request a Return Authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Include the RA number on the outside of the package.
- Ship the item to the following address:
Outdoor Realm
212 N Center Ave
Bardstown, KY 40004
USA
3. Return Shipping Costs
- If the return is due to a defect, error on our part, or an incorrect item shipped, we will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping method to ensure your return is received. Outdoor Realm is not responsible for lost or damaged return packages.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
- You will receive an email confirmation once the refund has been issued.
5. Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@outdoorrealm.store or +1 (859) 287-6999. We will provide instructions for returning the item and will ship a replacement at no additional cost.
7. Cancellations
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may return it following the standard return process.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Outdoor Realm
212 N Center Ave, Bardstown, KY 40004
Phone: +1 (859) 287-6999
Email: support@outdoorrealm.store
Thank you for shopping with Outdoor Realm. We appreciate your business and are here to assist you with any concerns!
