At Outdoor Realm, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping methods, delivery times, and other important details to ensure a smooth shopping experience.
1. Shipping Locations
We currently ship to addresses within the United States. At this time, we do not offer international shipping.
2. Shipping Methods and Costs
We offer the following shipping options:
a. Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on order weight and destination.
b. Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: Calculated at checkout based on order weight and destination.
c. Free Standard Shipping
- Available on orders over $50 (before taxes and fees).
- Delivery Time: 5-7 business days.
3. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
5. Delivery Times
Delivery times are estimates and begin once the order has been shipped. Factors such as weather, carrier delays, or incorrect addresses may impact delivery times. Outdoor Realm is not responsible for delays caused by the shipping carrier.
6. Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.
7. Undeliverable Packages
If a package is deemed undeliverable by the carrier (e.g., unclaimed or refused), it will be returned to us. We will contact you to arrange reshipment, and additional shipping fees may apply.
8. Lost or Stolen Packages
If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first. If the issue cannot be resolved, contact us at support@outdoorrealm.store, and we will assist you.
9. Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or destination. If applicable, these restrictions will be noted on the product page.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Outdoor Realm
212 N Center Ave, Bardstown, KY 40004
Phone: +1 (859) 287-6999
Email: support@outdoorrealm.store
Thank you for choosing Outdoor Realm. We appreciate your business and look forward to serving you!
